Frequently Asked Questions
Everything you need to know about shopping at Village Hats.
How do I determine my correct hat size?
To find your perfect fit, wrap a soft measuring tape around your head about one centimeter above your ears and across the mid-forehead. Compare your measurement in centimeters to our size guide found on each product page.
What is your return policy for headwear?
We offer a 30-day return window for all unworn hats in their original condition with tags attached. Please note that for hygiene reasons, items must be free of hair, makeup, or sweat marks to qualify for a refund.
How will my hat be packaged for shipping?
We take great care in shipping. All hats are packed in sturdy, crush-proof boxes with protective internal supports to ensure they arrive in perfect shape, regardless of the distance.
Do you offer international shipping?
Yes, Village Hats ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of the order.
How should I clean and maintain my hat?
Care instructions vary by material. Generally, we recommend spot cleaning with a damp cloth for felt and straw. Avoid heavy rain for non-waterproof styles, and always store your hat upside down on its crown to maintain the brim's shape.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.